Privacy policy

Who We Are and What This Policy Covers

Welcome to Nananre, your trusted online boutique for stylish, high-quality children’s apparel and accessories, available at https://nananre.com. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website, place an order, or contact us. As the data controller, we’re committed to respecting your privacy and giving you a safe, transparent, and joyful shopping experience.

Our website is designed for parents, guardians, and adults shopping for children—not kids themselves. If you're under the legal age of majority in your region, please ask a parent or guardian to review this policy with you before using our site.

Contacting Our Data Protection Officer

We’ve appointed a Data Protection Officer (DPO) to oversee all privacy-related matters. If you have any questions, concerns, or requests about your personal data, please reach out:

📧 Email: info@nananre.com
📞 Phone: +1 (772) 361‑5470
📍 Mailing Address: 550 SW Fairview Ave, Port St. Lucie, FL 34983, United States

We’re here to help and will respond as promptly as possible—typically within 24–48 business hours.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. If we make any material updates, we’ll notify you via our website or email (if applicable). We recommend reviewing this page regularly to stay informed. Please also keep your account details up to date so we can contact you if needed.

What Personal Data We Collect

We only collect the information needed to serve you efficiently and improve your experience. This may include:

Personal Identifiers: Full name, account username, birth date (if required), and gender.
Contact Information: Billing/shipping addresses, email addresses, and phone numbers.
Payment Data: Secure payment methods such as credit card details (handled through trusted third-party processors).
Purchase History: Records of your orders and transaction details.
Browsing & Device Data: IP address, browser type, device ID, location (approximate), cookies, and site interaction data.
Account Preferences: Saved styles, favorites, email subscription status, and feedback.
Marketing Information: Your preferences regarding newsletters, promotions, and offers.

We do not knowingly collect or store children’s personal data. If you believe a child has provided us their information, please contact us, and we will promptly delete it.

How We Collect Your Data

We collect your information in three primary ways:

Directly from you – when you place an order, create an account, sign up for emails, or contact us.
Automatically – through cookies and analytics tools when you use our website.
From third parties – including payment processors, shipping services, and analytics platforms.

How We Use Your Data

We use your personal data only when we have a legal basis to do so, such as:

To fulfill orders – including processing payments, shipping, and handling returns.
To manage your account – helping you access order history and preferences.
To provide customer service – resolving issues and answering inquiries.
To communicate important updates – like changes to our policies or shipping delays.
For marketing (with your consent) – sending you relevant product suggestions or promotions.
To comply with legal obligations – such as tax reporting or fraud prevention.
To improve our website – analyzing behavior to improve usability, product selection, and performance.

We do not sell your personal data to third parties.

Marketing and Your Choices

You may receive promotional emails from us if:

You signed up for our newsletter.
You made a purchase and didn’t opt out.

You can unsubscribe at any time using the link in our emails or by contacting us at info@nananre.com. We honor your marketing preferences and will never share your contact details with third parties for their own marketing.

Who We Share Your Data With

To fulfill your orders and support our operations, we may share your data with trusted service providers:

Payment processors (e.g., Stripe, PayPal)
Shipping and logistics partners
Customer support platforms
IT and cloud service providers
Legal or regulatory authorities (when required)
Potential acquirers (in the event of a business sale or merger)

These parties are bound by strict confidentiality and data protection agreements. They are not allowed to use your data for their own purposes.

International Data Transfers

Some of our service providers operate outside the United States or the European Economic Area (EEA). When this happens, we ensure your data is transferred securely and in accordance with applicable privacy laws, including using Standard Contractual Clauses approved by regulators.

How We Protect Your Information

We take data security seriously. Our website uses SSL encryption, and all payment data is processed securely by PCI-compliant partners. We limit data access to authorized staff only and use firewalls, monitoring tools, and access controls to keep your information safe.

Data Retention

We keep your personal data only as long as necessary for the purposes listed above, including:

Fulfilling legal, accounting, or tax obligations
Completing or managing transactions
Customer service follow-up

Once your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent (if processing was based on consent)
Request data portability

To exercise any of these rights, please contact us at info@nananre.com. We will respond within 30 days (or sooner, where required by law).

Questions or Concerns?

We’re here to ensure your data is handled with care. Contact us anytime:

📧 Email: info@nananre.com
📞 Phone: +1 (772) 361‑5470
📍 Address: 550 SW Fairview Ave, Port St. Lucie, FL 34983, United States

Thank you for trusting Nananre—we’re honored to be a part of your parenting journey, one outfit at a time. 🧸💕